Basic
Included
With every product purchase
- Business hours support (8am-6pm local)
- Email and web portal access
- 4-hour response time (P1 issues)
- Software updates and patches
- Access to online knowledge base
- Community forum access
From initial planning through ongoing operations, WatchDog professional services and world-class support ensure your network delivers peak performance, security, and reliability every day.
Our expert teams deliver end-to-end services across the full network lifecycle.
Our certified network architects design customized solutions that align with your business objectives. From initial assessment through detailed architecture planning, we ensure your network strategy delivers measurable ROI.
Expert deployment teams deliver turnkey installations with minimal disruption. Our proven methodology includes staging, testing, cutover planning, and post-deployment validation for every project.
Round-the-clock access to WatchDog-certified engineers who diagnose and resolve issues rapidly. Our multi-tier support model ensures the right level of expertise is engaged for every case.
Supported TransportsComprehensive technical documentation covering installation guides, configuration references, CLI manuals, API documentation, and best practices for every WatchDog product and platform.
Access the latest firmware, software updates, patches, and tools through our secure download portal. Automated update notifications ensure you never miss a critical release.
Advance your team's skills with instructor-led and self-paced training programs. Our certification tracks validate expertise across WatchDog platforms and network technologies.
Supported TransportsFlexible support tiers designed to match your operational requirements and budget.
Basic
With every product purchase
Professional
year per device, per year
Enterprise
Tailored to your organization
A proven methodology that ensures consistent, high-quality outcomes for every engagement.
Comprehensive discovery and current-state analysis of your network environment and business requirements.
Detailed architecture and implementation plan developed collaboratively with your technical team.
Expert installation with staged rollout, rigorous testing, and minimal disruption to operations.
Continuous monitoring, performance tuning, and proactive recommendations for ongoing improvement.
24/7 expert assistance backed by rapid response times, high first-call resolution rates, and a customer-first approach - ensuring your business stays connected, secure, and always supported.